I think they are tight but they stretch quickly. Always kept busy, there’s never a time … The National Water Monitoring Reports are compiled … This is ridicoulous you don't care about your costumers, I will never order with them again. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Love fashion. Discover River Islands, home of the 7-day weekend. My order number is “55046658”. Website easy to use.Delivery free and quick. 42442898. thanks, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Bought a pair of sandals for my daughter and the strap started to give way, one store offered an exchange but they didn't sell kids clothing so took them to another store who said they did not believe it was a manufacturer fault so in other words they were accusing me. Love these, love the service was delivered in only two days, very simple process, have never had any problems with River Island. Went to the post office and was told I had to pay for returning. The clothes and customer service both amazing!!! No free postage for returns for online shoppers from Ireland Very disappointed in River Island, Website said free postal returns from Ireland for online purchases, but unfortunately there is no free returns from Ireland and this will be very expensive to return to the UK. He was EXTREMELY rude! Shop for the latest fashion clothing and trends for women's, men's and kids' at River Island. 43 euros It doesn’t say anything about the fee on the site of river island !I already send an email to the customers service but now reply! I have been told they have no record of my order, yet they took they money, how can this be?It’s not a small amount either during these tough times.Pathetic response to my numerous emails and I am still no nearer having my monies returned. I received it on 20/06/2019. There was a board that confirmed their policy and this was incorrect! Orderd forst time wish i had read the reivews first been told three times that my item would be with me not received it still you cant trust anyone and with workin from home now they can say and do what they want with you not got a leg to stand on. Apparently the store assistant failed to inform me that if you make an online purchase in store, you have to return it TO A STORE to get your refund. It’s false advertising! Again, deserves 0 stars. INo idea about River Island buttt most of my Next and DP jeans have all gotten loose faily quickly. I asked to speak to her and she said there's no point as she would say the same, my normal receipt isn't enough. They don't even offered a refund! I paid for next day delivery. Overview River Island has a consumer rating of 1.44 stars from 41 reviews indicating that most customers are generally dissatisfied with their purchases. Firstly, I attempted to purchase the Women’s Rose Gold Espadrille shoes in a size 7, which were listed in the sale for £20.00. Problem with return label so post office wouldnt accept. I made an order, they took the funds from my bank, I haven’t received my order and their customer services are absolutely atrocious! Whether you are attending prom for the first... We’re in this together! Put them through a wash cycle thinking the lines would be gone but alas... still there. Surprised how quick they was able to process this and I ended up ordering more from them! This 43-inch river floating tube set from Bradley is no doubt one of the best quality and value systems on the market.. Bradley has built some radical covers for their rubber donut tubes that … This includes everything from shoes, belts, bags, and clothing. The really nice store assistant (wish I remembered her name!) I ordered jacket size 10 in it come like a size 16 another me might fit in the jacket!And quality jacket come with the spot in material,I thought -ok maybe that was faulty,and I ordered a size 8 size,than time was fit better,but definitely wouldn't fit at 8,is more suitable for10-12,and still all jacket was in small dark spots from inside of material,(jacket ia cream colour) looks like someone was drawing with the pen inside of material,and button was way to far sewn.Ohh waste moneys,for two faulty jackets,and now I need to wait mehndi shop will be open otherwise if I can use the post office from Ireland,I need to pay for nothing . Boycott this business! From 2007-2009, of the 13,240km surveyed the river quality showed 70 % were uncontaminated and 30 % were damaged to a greater to a lesser extent. Greetings! The shoes came in 3 days earlier then they were supposed to and a new replacement pair was perfect. A wasted journey and not impressed going out unnecessarily considering covid cases are so bad. I have returned 23 items via Hermes courier using River Island Parcel collection. And look out for gym-wear. After RI had commented on my previous review I assumed there would be some sort of progress when I emailed them but no. I brought a top for a freind within the Christmas extended returns period, it didn't fit and I went in to exchange it (st Helens store) to be told by a very rude member of the team that I needed to have asked for a gift receipt to be within policy, there was no management in (eg manager or assistant manager) just an equally as rude team leader or whatever they are named. Learn how to stay safe during COVID-19 in our new guide: How he is a manager I do not know. Had to return an item due to ordering 2 sizes and return process very easy and refund given VERY quickly! I've contacted river island twice via online form and I've been ignored. We then went into lockdown so couldn't return the dress l got for her, complete with receipt. I am absolutely appalled by my recent experience with River Island Online. River island as a whole is an amazing company to work for. I contacted your service and you didn't respond. River Island … Rang customer service helpline who suggested that I send the sandals to them? This is appalling, not to mention a scam! This is a terrible way to do business! Dreadful customer service and policies. ۪s and kids' clothing trends at River Island. Just that she wouldn't be back for a while. Prom season is here, and you deserve to look and feel amazing for your big party! I purchased those shoes at sale price to be informed I can not have them unless I pay the full price for them! A free inside look at company reviews and salaries posted anonymously by employees. I love river island! C ream trumpet sleeve top, £32, River Island; gingham frill top, £28, River Island; trumpet sleeve top, £32, River Island. I made an online order from River Island. To find more information about reviews and trust on Sitejabber.com please visit. Waste of £35 plus postage cost. But I can't get it because DHL say have to pay taxes. I made a purchase online 3 days ago for items on SALE. 2 days later I still haven't received my item. And now I have to pay taxes about 150£ if I want my order. Find the latest women? I was told to deny the package at the door and it would get sent back to the company. The main floor … I have returned 23 items via Hermes courier using River Island Parcel collection. They do not pay for returns from the U.S. Its functioned as an elaborate scam to steal money and give customers no compensation. Love River Island … Free delivery options available. Yesterday was our first opportunity to return the item, so went to the Burnley store, chose new items for a swap, only to be told that we couldn't do this, apparently because it is 'out of date'. Great service, I am in Ireland and went to the post office to return my item. Only the latest review will count in the company's TrustScore. Not only this but I now have a disappointed child to contend with who doesn't really understand why we couldn't swap the items. When I asked for printing label it turns out it's gojng to cost me $104 to ship it back. Please do no shop at RiverIsland.com. . River Island offers office-appropriate pieces as well as weekend getaway casuals which are available within an attractive price point, making its modern classic, mixed with edgy street style pieces, a total … You can't just ignore us, you have to solve this situation.I have sent a message yesterday but they don't respond. If the item is faulty and you send it back, you will not get a full refund. All rights reserved. It took approximately 14 days for River Island to send me a notification and a GIFT CARD in lieu of a refund to my card! We have been able to swap or return other items recently that we couldn't do before now no problem and think this is pretty disgusting that we couldn't do it in River Island! All reviews river island east village lazy river time share mini golf bedroom villa timeshare presentation hard sell putt putt parking pass timeshare sales rci exchange full kitchen water slides high pressure washer and dryer disney parks . Tip for consumers:I think it is better if customers would just shop from another retailer, Gain trust and grow your business with customer reviews. They are great and always keep you up to date on your order. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! If only I could chose zero star! Buy online at your favourite high street store. Came really fast and quality is amazing :) will be shopping again, What's happened with River Island quality I don't know, it's making me upset, I always loved River Ireland, but now it's look like it's cheapest China's fabric made them! River Island sent me boots that were 3 sizes too large. Disgusted that I have just been refused an exchange in one of their stores! Disappointed brought a gift set from… Disappointed brought a gift set from river island for my friends birthday , as it arrived the boxing was all damaged which doesn’t look the best when giving it as a present , I contacted river island … Beware of purchasing online!! Shop from gorgeous dresses to our distinctive shoes and boots. I did not order that size and had to pay shipping to return them, which cost me $66. I have a problem with my order. Because of this, I then searched and found the same shoe in “beige” listed in the sale for £32.00, so reluctantly purchased these. I used to buy clothes from here a few years ago for my daughters but I haven't been back for a long time. The best thing i love about River Island is the gorgeous shoes and handbags. I returned two parcels at once one to ASOS on the 4th of January and ASOS my money was back in my account by the 10th of January. Stay safe with our COVID-19 guide. I always order from them and if I need any help or refund they are the quickest in sorting these out! Always put their staff first, you’re their number one priority. There is no way in hell I would allow my daughters to go around wearing the stuff they sell. I am familiar with European sizing and did not order the wrong size. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Little did I know I was on a trip to the most unreasonable. Since deceiving customers into buying inferior products that fall apart in weeks is … I liked the calmness of River Island, and the clothes seemed to be excellent quality without being over-trendy, and were very reasonably priced. Can someone please contact me regarding this as I dont want to miss the returns window on January 14th. Terrible policies and I would avoid at all costs! Whilst many British retailers have struggled in recent years, the still privately owned River Island – a London-headquartered high street fashion brand, founded in 1948 by Bernard Lewis – is bucking the … Worst customer service ever. Brilliant i love River Island Website only problem is size available on sale items tends to be all uk 8 left. I thought to share my experience with River Island and warn everyone but I can see already the level of services is already clear based on others reviews… I made two orders on their website totalling 150 that have to be delivered outside UK, orders were supposed to be delivered on the 25th June, just one of the parcel arrived and the other one has been probably lost. The cost to send shoes back from Ireland is appalling ,(€11) (no shops opened to return) no set postal charge for Irish shoppers..but for uk it’s free by post..Top shop and many others offer free return,That’s what you call a business.customer service are as ignorant as it gets..Told me the email inquiry was now closed by ADAM @ customer service....as a customer I wasn’t done with my query... but as far as he was concerned he was..... “so unprofessional “. I'm usually a 6, river island 6 jeans are so tight I can barely breathe the first time I wear them but after a few hours loosen up fine. Northern California’s premier master planned community is set against the backdrop of the San Joaquin River Delta. Ordered a pair of Jeans, threw the packaging away after trying them on as they fitted fine. Very bad quality of clothing almost all clothes shrink in the wash, and staff are treated badly and are stressed as there is not enough staff employed to share the workload and puts more pressure on employees work. Hung them in wardrobe, went to wear them a couple of days later and noticed there were 'lines' on the backs of the legs which I hadn't noticed when trying them on. I called DHL and they told me declaration for this order is that you payed only shipping. My items are a day later thasn stated. Returned a parcel and 2 items have not been credited! Went to the post office and was told I had to pay for returning. The item did not fit and so I returned it, via mail, at my own cost, using their labels etc. The return label i stuck on when scanned gave ‘no return information’ so the girl could not post it for me. I just think the River Island style for women has become outrageous. Assistant as the store did not have the item in the store. The delivery person just dropped it off without ringing bell. I would of given 5 stars had it not of been for this customer service unfortunately. Please check your emails and contact me ASAP! At River Island we are renowned for our … Love River Island … A free inside look at company reviews and salaries posted anonymously by employees. Good luck trying to return something as you will pay a hefty fee. River Island Crap Customer Service and awful delivery service. I've been chasing a delivery which is 3 days late, and I get told each time you'll receive it today. Ordered a fur coat and absolutely in love! DHL contacted you for this order and you didn't respond. I received it on 20/06/2019. No response to emails or FB messages! I then continued with my complaint on email, they asked me to return the item by post and keep proof. It's appalling! After being a long-time and regular customer of River Island’s, I am appalled. It's £21 which is no biggy it's just the pure principle that such A big company are atrocious! Its really bad that customers pay and don't get the service they paid for ..top it off your ignored. Which means that I use this service through River Island… I believe that a potential website masquerading as River Island UK is set up - my issue is that River Island proper were notified by myself and have wiped their hands clean. This is outrageous! Last time I ever purchase anything at River Island. They were available online, I paid and I received the confirmation email. ... Sleep Quality… Then the other to river island and I’ve heard nothing since from river island when I said I was taking a PayPal dispute out I got the phone slammed down on me the worse customer service. They have said now if I’m not willing to cover the postage I will have to wait until the stores reopen - can’t understand why they were requesting photos of the product last week when they were aware I wouldn’t be paying for postage. Bought 10 SLIM FIT t shirts online just received them and pissed off because they are BAGGY FIT, like really baggy and now i have to go through the inconvenience of returning this garbage.will be buying from your competitors now. I will never shop here again. I have had the worst experience of customer service at River Island. Thanks. 1,264 River Island Clothing reviews. To my complete shock, I looked back online and there the “beige” espadrille shoes were listed at full price at £45.00 and fully stocked! Appalling, incompetence in store and through complaints service, Received faulty shoes but my problem was resolved. Consumers complaining about River Island most frequently mention customer service, store manager and last time problems. 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